QALAM BRANDING SERVICE F.Z.E 

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1. Corporate Profile & Culture

Legal Entity: Qalam Branding Service F.Z.E
Legal Form: Free Zone Establishment
CEO: CHAUHAN IQBALBHAI SHAHNAWAZ
Jurisdiction: Business Bay, Dubai, United Arab Emirates

Our Philosophy

At Qalam Branding, we believe that exceptional design is the bridge between vision and reality. Our name, “Qalam” (meaning “pen” in Arabic), reflects our commitment to the craft of creative expression—whether through graphic design, website development, fashion design, or professional photography.

Our Values

 

• • Creative Excellence: We deliver designs that are not only visually striking but strategically effective, helping our clients—from SMEs to high-end individuals—stand out in competitive markets.

• • Client Partnership: We view every client as a long-term partner, committed to their success through transparent communication, flexibility, and unwavering dedication to quality.

• • Integrity & Compliance: We operate with complete honesty and in full compliance with UAE laws, including Federal Law No. 15/2020 on Consumer Protection and Federal Decree-Law No. 45/2021 on Personal Data Protection.

• • Innovation: We embrace cutting-edge technology and avant-garde aesthetics to deliver solutions that are both timeless and forward-looking.

Target Market
Centered on Dubai and the United Arab Emirates, extending to the Gulf Cooperation Council (GCC) markets, and reaching global clients through digital services. We proudly serve:

 

• • Small and Medium Enterprises (SMEs) seeking to build brand image and undergo digital transformation

• • Event Planning Companies requiring professional commercial photography and post-production support

• • High-End Individual Clients seeking fashion customization, wedding, or private party photography

• • Fashion Retailers seeking apparel design collaborations

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2. Contact Information & Legal Disclosure

In compliance with UAE Consumer Protection Law Article 6 (Right to Information) , which mandates that consumers must be provided with clear and accurate information about products and services, we disclose the following:

Office Address	Iris Bay, Business Bay, Dubai, United Arab Emirates
Email (Official)	[email protected]
Phone Number	0527694648

Regulatory Compliance

Qalam Branding is committed to compliance with:

 

• • Federal Law No. 15 of 2020 on Consumer Protection – safeguarding consumer rights and ensuring fair trade practices

• • Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL) – ensuring responsible handling of personal data

• • Cabinet Decision No. 66 of 2023 – the Executive Regulation of the Consumer Protection Law

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3. Delivery Policy

3.1 Digital Delivery

 

• • Website design, graphic design, and finished photographs are primarily delivered via secure cloud links (such as WeTransfer, Google Drive) or corporate email.

• • Standard design drafts are typically provided within 5-7 business days, depending on project complexity.

• • The Client is responsible for downloading and verifying these files within 30 days of delivery.

3.2 Physical Delivery

 

• • Local (UAE): Finished garment designs or physical artworks are delivered via local courier.

• • International: Orders are shipped via DHL/FedEx. The Client is the “Importer of Record” and is responsible for all applicable customs duties, taxes, and regulatory fees.

• • Free Delivery Policy: Free doorstep delivery is available within Dubai city limits for orders meeting a minimum value threshold (as specified in the service contract).

3.3 Supplier Obligations
Under Article 8 of the Consumer Protection Law, suppliers must maintain transparency by displaying comprehensive product and service information, including delivery terms and conditions. Under Article 6 of Cabinet Decision No. 66/2023, suppliers must provide consumers with an invoice containing: name and address of the supplier, date, description of commodity, quantity, price, warranty period, and commercial registration number.

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4. Cancellation Policy

4.1 Design & Photography Services

 

• • Due to the labor-intensive nature of creative services, full refunds are generally not accepted once a project has started and entered the creative stage.

• • Projects cancelled after the deposit is paid but before any work has commenced may be eligible for a partial refund, minus administrative processing fees.

• • Event/Party Photography: Must be cancelled at least 48 hours in advance; otherwise, the deposit will be forfeited as compensation for lost work opportunities.

4.2 Physical Goods

 

• • Cancellations for physical products must be initiated before dispatch. Once shipped, the product exchange policy applies.

4.3 Consumer Rights
Under Article 9 of the Consumer Protection Law, suppliers must establish and communicate clear policies regarding refunds, returns, and cancellations. Consumers must be provided with clear information on cancellation and refund terms before payment.

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5. Return & Exchange Policy

5.1 Customized Services (Design, Photography)

 

• • Due to the nature of design and photography services, full refunds are generally not accepted once a project has started and entered the creative stage.

• • However, we offer 2-3 free minor adjustments based on the original requirements to ensure client satisfaction.

5.2 Physical Goods (e.g., Clothing)

 

• • If you receive a product with serious workmanship defects, please contact us within 7 days of delivery.

• • Items must be unworn, with all tags/seals intact.

• • We reserve the right to refuse an exchange if the item shows signs of wear or damage.

• • Custom-designed or personalized items are non-returnable unless there is a clear manufacturing defect.

5.3 Consumer Protection
Under Federal Law, consumers have the right to return a product if it is defective, damaged, or not matching the description or sample. If a product defect is discovered, the supplier may be required to provide a full refund or supply alternative goods without charge.

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6. Warranty Policy

6.1 Fashion Products

 

• • For customized clothing, we offer free sizing adjustments within 15 days of delivery.

• • We warrant the quality of craftsmanship. Any structural defects (stitching, zippers) will be addressed promptly.

6.2 Website Design

 

• • We provide 3 months of free technical maintenance (bug fixes or broken links) after delivery.

• • This warranty does not include feature expansion, third-party plugin issues, or client-side modifications.

6.3 Design Modifications

 

• • All design projects include 2-3 free minor adjustments based on the original requirements.

• • Additional revisions beyond the agreed scope may be subject to additional charges.

6.4 Warranty Documentation
Under Article 11 of the Consumer Protection Law and Cabinet Decision No. 66/2023, suppliers must provide consumers with upfront warranty documentation, specifying the warranty period, which should align with the nature of the product or service. Failure to provide a warranty document may result in administrative penalties.

6.5 Limitations

 

• • Warranty does not cover normal wear and tear, accidental damage, or improper use.

• • Natural oxidation or aging of materials is not covered.

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7. Privacy Policy (Client & Commercial Data Protection)

Legal Compliance

This Privacy Policy is established in accordance with:

 

• • Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL) – a comprehensive framework for safeguarding personal data in the UAE

• • Federal Law No. 15/2020 on Consumer Protection, Article 7 – which stipulates that personal data collected from consumers must be protected and not used for unauthorized marketing purposes

• • Federal Decree-Law No. 46/2021 on Electronic Transactions – regulating secure electronic transactions

7.1 Data Collection & Use

 

• • We collect personal information (name, phone number, email address, delivery address) solely for project communication, order processing, and service delivery.

• • We do not sell, rent, or share your personal data with any third parties for marketing purposes without your explicit prior consent.

• • All design materials and personal information submitted by clients are protected with strict confidentiality protocols.

7.2 Data Security

 

• • We implement appropriate technical and organizational measures, including encryption, to ensure data protection as mandated by the PDPL.

• • We maintain strict internal protocols to protect client data from unauthorized access, loss, or disclosure.

• • We use secure payment gateways and do not store CVV numbers or full credit card data.

7.3 Your Rights Under UAE Law

Under the PDPL, data subjects have the following rights regarding their personal data:

 

• • Right to Information – to know how your data is processed

• • Right to Access – to request access to your personal data

• • Right to Rectification – to request correction of inaccurate data

• • Right to Erasure – to request deletion of personal data

• • Right to Restrict Processing – to request restriction of data processing

• • Right to Object – to object to processing, particularly for direct marketing purposes

• • Right to Data Portability – to request transfer of personal data

To exercise these rights, please contact us at [email protected].

7.4 Copyright & Portfolio Rights

 

• • All design works, photographs, and text content created by Qalam Branding are copyrighted and may not be reproduced without authorization.

• • We respect client confidentiality and will only showcase completed projects in our professional portfolio upon obtaining the Client’s explicit written consent.

7.5 Telemarketing Compliance
We comply with Cabinet Resolution No. 56 of 2024 concerning telemarketing regulations, which requires that:

 

• • Marketing calls are made only between 9:00 AM and 6:00 PM

• • The company identifies itself and the purpose of the call at the beginning

• • Consumer numbers registered in the Do Not Call Registry (DNCR) are not contacted

• • Consumer personal data is not disclosed without consent or traded for reprocessing

7.6 Website Cookies & Embedded Content

 

• • When you visit our website, cookies may be used to enhance your browsing experience and analyze traffic patterns.

• • Our site may include embedded content (e.g., videos, images) from third-party platforms. These external websites may collect data about you and use their own cookies. We recommend reviewing their privacy policies separately.

7.7 Data Retention

 

• • Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.

• • For registered users, personal information provided in user profiles is stored. Users can see, edit, or delete their personal information at any time (except username).

• • You may request an exported file of the personal data we hold about you, or request erasure of personal data we hold, subject to administrative, legal, or security obligations.

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8. Payment Terms

Billing Process

 

• • A 50% initial payment is required upfront to secure your appointment or project.

• • The remaining 50% is required 24 hours prior to your event or project completion.

Invoicing

 

• • Invoices are issued in accordance with UAE VAT regulations.

• • Invoices must contain: supplier name and address, date, description of services/goods, quantity, price, warranty period, and commercial registration number.

• • You may request an invoice for your purchase by contacting customer support with your valid order number.

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9. Governing Law

These Terms are governed by and construed in accordance with the laws and regulations of the United Arab Emirates, as applied in the Emirate of Dubai, and are subject to the regulatory framework of the Dubai Department of Economy and Tourism (DET) and the Ministry of Economy.

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For any questions regarding this policy, please contact us at [email protected] or call 0527694648.